01 · The challenge
Three sites. One mission.
The USPS Office of Inspector General wanted to modernize Oversight.gov, the central public repository for federal Inspector General reports. That work was spread across three properties: Oversight.gov, IGNet.gov and an internal collaboration portal, each with its own structure and experience. The public, journalists, researchers and the IG community all needed different things, and the fragmented setup made it harder for each of them to find what they came for. The OIG needed one human-centered platform that could serve every audience while meeting federal accessibility and compliance standards.
